ph 31 may Privacy Policy

When you register an account on ph 31 may, we collect the personal details you provide, including your full name, date of birth, contact number, email address, and preferred payment method. We also collect identity verification documents when required by our compliance obligations under Philippine law, such as a government-issued ID or proof of address. During normal platform use, we automatically record technical data including your device type, operating system, browser, IP address, and session timestamps. This information helps us detect unusual activity, prevent fraud, and ensure that your account remains secure at all times. We may also collect information about your gaming activity on the platform, such as bets placed, games accessed, and transaction history, solely for the purpose of providing you with a personalised and compliant gaming experience. We do not collect any information beyond what is necessary for the safe and lawful operation of our platform in the Philippines.

Payment-related data, such as your GCash number, bank account details, or e-wallet credentials, is handled through secure, encrypted channels. ph 31 may does not store your full payment credentials on our servers; instead, these details are processed by our trusted payment partners who are bound by their own strict security standards. You may update or correct your personal information at any time by accessing your account settings or by reaching out to our support team at the email address listed in the footer of this page.

The information we collect is used exclusively to operate and improve the ph 31 may platform for Filipino players. We use your registration details to verify your identity, process deposits and withdrawals in Philippine pesos (PHP), and comply with our regulatory obligations as a gaming platform serving the Philippines market. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our policies or platform features. We do not send unsolicited marketing messages, and you may opt out of any non-essential communications at any time through your account preferences.

Technical and usage data helps our team monitor platform performance, resolve technical issues faster, and continuously improve your mobile gaming experience. We analyse aggregated, anonymised gameplay data to understand which game categories and features Filipino players enjoy most, which in turn guides how we develop our Game lobby and Slot Game offerings. We never use your personal data to make automated decisions that negatively affect your account without human review. Any profiling we carry out is limited to responsible gaming checks, fraud prevention, and ensuring that your account activity stays within safe and legal boundaries.

ph 31 may does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only when it is strictly necessary to deliver our services or when we are legally required to do so. Our trusted service partners — including payment processors, identity verification providers, and cloud infrastructure suppliers — receive only the minimum data required to perform their specific function, and all partners are contractually obligated to protect your information in line with our standards.

In certain circumstances, we may be required to disclose your data to Philippine government authorities, regulatory bodies, or law enforcement agencies when compelled by a valid legal order or when we believe disclosure is necessary to prevent fraud, protect the safety of our users, or comply with applicable Philippine law. When such disclosures occur, we will notify you to the extent permitted by law. We will never voluntarily share your personal details with advertisers, data brokers, or unaffiliated third parties without your explicit prior consent.

We retain your personal information for as long as your account remains active and for the period required by our legal and regulatory obligations under Philippine law. When you close your account, we will securely delete or anonymise your personal data within a reasonable timeframe, except where retention is required to comply with financial record-keeping obligations, resolve disputes, or enforce our Terms and Conditions. All retained data is stored using industry-standard encryption and access controls, and is accessible only to authorised ph 31 may personnel on a need-to-know basis.

As a player on our platform, you have the right to request access to the personal data we hold about you, to correct any inaccuracies, and to request deletion of your data subject to our legal retention requirements. You also have the right to object to certain types of processing and to request that we restrict how we use your information while a complaint or correction request is being handled. To exercise any of these rights, please contact us using the email address shown in the footer below. We aim to respond to all data-related requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. For further questions, visit our FAQ page or review our Terms and Conditions.